Privacy Policy

PRIVACY POLICY
Posted as of 05 May 2022
Last updated as of 05 May 2022

InstituVo (“we”, “our”, or “us”) is a cloud-based Institute ERP SaaS platform operated under Learn18. We are committed to protecting your privacy and ensuring transparency in how we collect, use, store, and safeguard your information.

This Privacy Policy explains how information is collected, used, disclosed, and protected when you access or use the InstituVo platform, website, or mobile applications (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name

  • Email address

  • Mobile number

  • Address, city, state, country

  • Institute details (name, address, contact info)

  • User credentials (username, encrypted password)

b) Student & Academic Data (Provided by Institutes)

  • Student names and IDs

  • Enrollment and course details

  • Attendance records

  • Exam results and performance data

  • Certificates and academic documents

c) Financial Information

  • Fee records and invoices

  • Payment status and transaction references
    (We do not store card or UPI details directly; payments are processed via secure third-party gateways.)

d) Technical & Usage Data

  • IP address

  • Browser type and device information

  • Login timestamps

  • Platform usage logs

2. How We Use Your Information

We use the collected information to:

  • Provide and operate the InstituVo ERP services

  • Manage institute operations (admissions, fees, academics, communication)

  • Improve platform performance and user experience

  • Communicate important updates, alerts, and service notices

  • Ensure security, fraud prevention, and compliance

  • Generate reports and analytics for institutes

3. Data Ownership

All student, staff, and institutional data uploaded to InstituVo remains the property of the respective institution.
InstituVo does not sell, rent, or trade this data to third parties.

4. Data Sharing & Disclosure

We may share information only in the following cases:

  • With trusted service providers (hosting, email, SMS, payment gateways) under strict confidentiality

  • When required by law, regulation, or legal process

  • To protect the rights, safety, or property of InstituVo, Learn18, or users

5. Data Security

We implement industry-standard security measures, including:

  • Secure cloud infrastructure

  • Encrypted data storage and transmission

  • Role-based access control

  • Regular monitoring and backups

Despite our best efforts, no digital system is 100% secure. Users are advised to maintain strong passwords and protect login credentials.

6. Cookies & Tracking Technologies

InstituVo may use cookies and similar technologies to:

  • Maintain user sessions

  • Improve functionality and performance

  • Analyze usage trends

You can control or disable cookies through your browser settings.

7. Data Retention

We retain user and institutional data only for as long as:

  • The account is active, or

  • Required to comply with legal or regulatory obligations

Upon account termination, data may be permanently deleted after a reasonable retention period, unless legally required to retain it.

8. User Rights

Depending on applicable laws, users may have the right to:

  • Access their personal data

  • Request correction or updates

  • Request data deletion (subject to legal obligations)

  • Withdraw consent where applicable

Requests can be sent to the contact details below.

9. Third-Party Services

Our platform may integrate with third-party services such as:

  • Payment gateways

  • SMS and email providers

  • Cloud hosting services

We are not responsible for the privacy practices of third-party services. Users are encouraged to review their respective privacy policies.

10. Children’s Privacy

InstituVo is intended for use by educational institutions. Any student data uploaded is done under the authority and consent of the institution. We do not knowingly collect personal information directly from children without institutional authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Services constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

InstituVo (A Brand of Learn18)
📧 Email: support@instituvo.com 
🌐 Website: https://instituvo.com